TERMS OF SERVICE

MinuteX is a technology platform that facilitates delivery and logistics services by connecting customers with delivery partners.

MinuteX may provide services including:

• Same-Day Delivery
• Intercity Delivery
• Document Delivery
• Parcel Delivery
• Business Logistics
• Reverse Pickup
• Bulk Delivery
• Enterprise Logistics

Service availability may vary depending on location, driver availability, vehicle type, operating conditions, and other factors.

You must provide accurate information when creating an account or placing a booking.

By using MinuteX, you confirm that:

• The information you provide is accurate and complete.
• You will use the platform only for lawful purposes.
• You will not misuse or interfere with the platform.
• You will not use MinuteX to transport prohibited or illegal items.
• You will comply with all applicable laws and regulations.

Certain MinuteX features may require you to create an account.

You are responsible for:

• Keeping your account information accurate.
• Protecting your login credentials.
• Maintaining the security of your account.
• Not sharing your account with unauthorized persons.
• Informing MinuteX if you suspect unauthorized access.

MinuteX may suspend or terminate accounts that violate these Terms.

When you place a booking, you must provide correct pickup and delivery information.

This may include:

• Pickup address
• Delivery address
• Customer details
• Recipient details
• Parcel information
• Vehicle requirements
• Special instructions

After a booking request is submitted, MinuteX may search for an available delivery partner.

A booking may follow the process:

Requested → Searching Driver → Driver Request Sent → Accepted → Driver Arriving → Driver Arrived → Trip Started → Trip Completed → Payment → Rating

Driver acceptance and availability are not guaranteed.

MinuteX may send a delivery request to one or more available delivery partners.

If a driver rejects, cancels, or becomes unavailable, MinuteX may attempt to assign another available driver.

MinuteX does not guarantee that a particular driver will be assigned to a booking.

The delivery price may depend on factors including:

• Distance
• Vehicle type
• Delivery type
• Parcel size or weight
• Demand
• Waiting time
• Additional services
• Applicable taxes
• Other disclosed charges

The applicable charges will generally be displayed before booking confirmation or communicated through the platform.

MinuteX reserves the right to modify its pricing and charges from time to time.

Customers are responsible for paying all applicable charges associated with their bookings.

MinuteX may support online payments, cash payments, digital payment methods, or other payment options depending on availability.

Where third-party payment providers are used, payment processing may be subject to their respective terms and policies.

Customers may cancel bookings according to the cancellation options available through MinuteX.

A cancellation fee may apply depending on the booking status and stage of the delivery.

MinuteX may cancel a booking when necessary because of:

• Driver unavailability
• Incorrect booking information
• Safety concerns
• Prohibited items
• Technical issues
• Weather or road conditions
• Legal requirements
• Operational circumstances

Refund eligibility depends on the circumstances of the booking, cancellation status, payment status, and applicable MinuteX policies.

Approved refunds may be processed through the original payment method or another available method.

The time required to receive a refund may depend on the payment provider or financial institution.

Customers are responsible for ensuring that parcels are properly and securely packed before pickup.

Customers should use suitable packaging for fragile, valuable, liquid, electronic, or sensitive items.

MinuteX may not be responsible for damage resulting from:

• Poor packaging
• Incorrect item information
• Naturally fragile items
• Improper handling instructions
• Undeclared items
• Incorrect pickup or delivery information

Users must not use MinuteX to transport illegal, dangerous, hazardous, or restricted items.

Prohibited items may include:

• Illegal drugs or controlled substances
• Weapons and ammunition
• Explosives
• Flammable or hazardous materials
• Stolen property
• Counterfeit goods
• Illegal or restricted goods
• Items prohibited under applicable law

MinuteX may refuse, cancel, inspect, or take appropriate action regarding a shipment where permitted or required by law.

MinuteX aims to provide fast and reliable delivery services but does not guarantee an exact delivery time unless a specific guaranteed service is expressly offered.

Delivery times may be affected by:

• Traffic
• Weather
• Road closures
• Vehicle issues
• Driver availability
• Incorrect addresses
• Recipient unavailability
• Government restrictions
• Technical issues
• Other circumstances beyond reasonable control

The customer is responsible for providing a valid delivery address and ensuring that the recipient is available where required.

If a recipient cannot be reached, the delivery partner may contact the customer or follow the applicable failed-delivery procedure.

Additional charges may apply for waiting time, reattempts, returns, or other services where applicable.

Delivery partners using MinuteX are expected to:

• Follow applicable laws and regulations.
• Handle parcels with reasonable care.
• Follow pickup and delivery instructions.
• Maintain professional conduct.
• Provide accurate information.
• Keep required documents and vehicle information valid.
• Complete deliveries through the MinuteX system where required.

MinuteX may suspend or remove a delivery partner for fraud, misconduct, unsafe behavior, repeated complaints, or violations of these Terms.

MinuteX may use GPS and location services to:

• Locate delivery partners
• Track active bookings
• Estimate distance and arrival times
• Provide navigation-related features
• Display delivery status
• Improve service operations

Location functionality may require appropriate device permissions.

MinuteX may allow customers and delivery partners to rate and review completed services.

Reviews should be genuine, relevant, and respectful.

Users must not submit content that contains:

• Threats
• Harassment
• Hate speech
• False information
• Personal or confidential information
• Abusive content
• Illegal content
• Spam

MinuteX may remove content that violates these Terms or applicable law.

MinuteX may provide coupons, promotional codes, discounts, referral offers, or other promotional benefits.

Promotions may be subject to:

• Expiration dates
• Usage limits
• Minimum order values
• Maximum discount limits
• Eligibility requirements
• Other promotional conditions

MinuteX may cancel or modify promotional offers where permitted.

MinuteX aims to keep its services available and reliable but does not guarantee uninterrupted or error-free operation.

The platform may occasionally be unavailable because of:

• Maintenance
• Updates
• Technical failures
• Network problems
• Server issues
• Third-party service failures
• Security incidents
• Circumstances beyond reasonable control

MinuteX may use third-party services for functions such as:

• Payment processing
• Maps and navigation
• OTP and SMS delivery
• Notifications
• Cloud hosting
• Analytics
• Identity verification
• Communication services

Third-party services may operate under their own terms and privacy policies.

MinuteX may collect information necessary to provide and improve its services.

This may include:

• Name
• Phone number
• Email address
• Pickup and delivery information
• Booking information
• Location information
• Payment-related information
• Device information
• Service activity

MinuteX will handle personal information according to its Privacy Policy and applicable laws.

Users must not:

• Create fake accounts.
• Provide fraudulent information.
• Manipulate bookings or payments.
• Attempt to access another user's account.
• Interfere with the platform.
• Introduce malicious software.
• Abuse delivery partners or other users.
• Use MinuteX for illegal activities.
• Attempt to bypass platform security.
• Misuse promotional offers.

Violation of these requirements may result in suspension or termination of the account.

The MinuteX name, logo, application, website, software, design, graphics, content, trademarks, and related materials are protected by applicable intellectual-property laws.

Users may not reproduce, copy, modify, distribute, sell, reverse engineer, or commercially exploit MinuteX content without appropriate authorization.

MinuteX may suspend, restrict, or terminate an account if there is reasonable evidence of:

• Fraud
• Misuse of the platform
• Payment abuse
• False information
• Repeated violations
• Safety concerns
• Prohibited activities
• Harassment
• Illegal activities
• Violation of these Terms

MinuteX may also take action where required to comply with applicable law.

To the maximum extent permitted by applicable law, MinuteX will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the platform.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Users are responsible for their own actions, information, parcels, bookings, and use of the MinuteX platform.

Users agree to use MinuteX responsibly and in accordance with applicable laws.

MinuteX may update these Terms & Services from time to time.

Changes may be published through the MinuteX website or application.

Your continued use of MinuteX after updated terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

These Terms & Services shall be governed by the laws applicable in India.

Any dispute relating to MinuteX services shall be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts.

For questions, complaints, booking issues, payment concerns, or other support requests, users may contact MinuteX through the official support channels available on the MinuteX website or application.

By registering for an account, placing a booking, accessing the MinuteX application, or using any MinuteX service, you acknowledge that you have read, understood, and agreed to these Terms & Services.