CANCELLATION POLICY

Customers may cancel their booking within 5 minutes of placing the booking request.

• Cancellation within 5 minutes: Allowed
• Cancellation after 5 minutes: Not Allowed
• After 5 minutes, the booking will continue according to the applicable delivery process.

The 5-minute cancellation period begins from the time the booking is successfully created in the MinuteX system.

Once the 5-minute cancellation period has expired, customers cannot cancel the booking through the MinuteX application.

This rule applies regardless of whether the delivery partner has:

• Accepted the booking
• Started travelling to the pickup location
• Arrived at the pickup location
• Started the delivery

Customers should carefully review the pickup address, delivery address, parcel information, vehicle type, and other booking details before confirming the booking.

A delivery partner may cancel a booking only for legitimate reasons, including:

• Vehicle or technical problems
• Safety concerns
• Incorrect pickup information
• Prohibited items
• Emergency situations
• Other valid operational reasons

Where possible, MinuteX may attempt to assign another delivery partner.

MinuteX may cancel a booking when necessary due to circumstances such as:

• No available delivery partner
• Safety concerns
• Technical problems
• Severe weather
• Road closures
• Government restrictions
• Prohibited or illegal items
• Incorrect information
• Fraudulent activity
• Other circumstances beyond reasonable control

Where applicable, eligible prepaid amounts may be refunded according to MinuteX's refund policy.

Customers and recipients are responsible for being available at the relevant pickup or delivery location.

If the customer or recipient is unavailable, the delivery partner may attempt to contact them.

Additional waiting, reattempt, return, or other applicable charges may apply.

Customers are responsible for entering accurate booking information.

This includes:

• Pickup address
• Delivery address
• Recipient information
• Contact number
• Parcel details
• Vehicle requirements

Changes or cancellation requests after the 5-minute cancellation period may not be permitted.

If a customer cancels within the permitted 5-minute cancellation period, any applicable refund will be processed according to the MinuteX refund policy and payment provider processing timelines.

Cancellation after 5 minutes is not permitted, and therefore a refund based solely on a customer cancellation will generally not be available.

In exceptional circumstances, MinuteX may review a cancellation or refund request on a case-by-case basis.

Any exception is at MinuteX's discretion and does not create a general right to cancel after the 5-minute period.

MinuteX may update this Cancellation Policy from time to time. The latest version will be made available through the MinuteX website or application.

For questions regarding cancellations, refunds, or bookings, customers can contact MinuteX through the support channels available on the MinuteX application or website.